Effective Date: 27 Nov 2025 Last Updated: 20 July 2026
1. Introduction and Acceptance
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and GeTract (“Company,” “we,” “us,” or “our”), the owner and operator of getract.com (“Platform”). By accessing, registering on, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in full.
If you do not agree with any part of these Terms, you must immediately cease all use of the Platform and close your account.
Your continued use of the Platform following any modification to these Terms constitutes acceptance of those modifications.
2. Definitions
For the purposes of these Terms:
- “Services” refers to the social media marketing services offered through the Platform, including but not limited to followers, likes, views, comments, subscribers, and other social media growth services across supported Third-Party Platforms.
- “Order” refers to any service request placed by the User through the Platform.
- “Wallet” refers to the internal, non-transferable balance held within the User’s account on the Platform, used to fund Orders.
- “Third-Party Platforms” refers to external social media platforms including but not limited to Instagram, Facebook, YouTube, Twitter/X, and any other platform for which Services are offered.
3. Eligibility
3.1. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction if higher, to register an account and use the Platform. By registering an account, you represent and warrant that you meet this requirement.
3.2. You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
3.3. The Company reserves the right to request proof of age at any time. Failure to provide satisfactory proof may result in immediate account suspension or termination.
4. Account Registration and Security
4.1. To access the Services, you must register an account by providing accurate, current, and complete information, and you agree to update your information promptly if it changes.
4.2. You are solely responsible for maintaining the confidentiality of your account credentials. You agree not to share, transfer, sell, or lend your account to any third party.
4.3. You are responsible for all activity that occurs under your account, whether or not you have authorized such activity. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4.4. The Company is not liable for any loss or damage arising from your failure to protect your account credentials.
4.5. The Company reserves the right to suspend or terminate any account that we reasonably believe has been compromised, is being used fraudulently, or is in violation of these Terms.
4.6. Each User may maintain only one (1) account. The creation of multiple accounts by the same individual or entity is prohibited and may result in the termination of all associated accounts.
5. Description of Services
5.1. The Platform provides social media marketing services that allow Users to purchase engagement, followers, views, likes, comments, and other growth metrics for various Third-Party Platforms.
5.2. All Services are provided on an “as-is” and “as-available” basis. The Company makes no guarantees regarding delivery speed, retention rates, or the long-term persistence of any results.
5.3. The Company does not own, operate, or control any Third-Party Platform. Changes in Third-Party Platform policies, algorithms, or enforcement actions may affect the delivery, performance, or retention of Services at any time and without prior notice.
5.4. Service descriptions, estimated delivery times, and other specifications listed on the Platform are approximations only and do not constitute binding commitments.
5.5. Each Service listed on the Platform includes a description that contains important information about the nature of the Service, including estimated delivery time and any stated refill eligibility or risk of drops. You are solely responsible for reading and understanding the full service description before placing an Order. By placing an Order, you acknowledge that you have read the service description and accept its stated characteristics and risks.
5.6. Where a service description states a refill guarantee for a specified period, the Company will attempt to restore a lost count within that period at no additional cost, subject to availability. Refill guarantees, where offered, do not apply if the User’s account is set to private, deleted, suspended, or otherwise made inaccessible after delivery. Where no refill guarantee is stated for a Service, no refill applies, and the User accepts the risk of drops on that Service.
5.7. Drops in follower counts, likes, views, or other delivered metrics occur when Third-Party Platforms detect and remove accounts or engagements through their internal moderation, spam filters, or algorithm enforcement. The Company does not remove, revoke, or take back any followers, likes, views, or engagement that has been delivered. Drops resulting from Third-Party Platform actions are entirely outside the Company’s control, and, except where a stated refill guarantee applies, the Company is not liable for them.
5.8. The Company reserves the right to modify, discontinue, or replace any Service at any time without prior notice.
6. Orders
6.1. By placing an Order, you authorize the Company to deduct the corresponding amount from your Wallet balance and to initiate delivery of the requested Service.
6.2. Once an Order is placed and the Wallet has been debited, the Order is considered final and in progress. Orders cannot be modified after submission unless the specific Service allows cancellation.
6.3. The Company will make commercially reasonable efforts to fulfill all Orders but does not guarantee that every Order will be completed in full.
6.4. Orders may be subject to processing delays due to factors including Third-Party Platform restrictions, service provider availability, high demand periods, or technical issues.
6.5. The User is solely responsible for ensuring that the link, username, or target provided in the Order is correct, public, and accessible. The Company is not responsible for Orders placed with incorrect or inaccessible targets.
6.6. By placing an Order, you confirm that you have read and understood the service description for the selected Service. Claims of ignorance regarding the service description will not entitle the User to a refund or any other remedy.
6.7. Placing an Order for a private account, a suspended account, or an account with privacy settings that prevent delivery will not entitle the User to a refund.
7. Refund Policy
7.1. Canceled Orders. If an Order is canceled before any delivery has occurred, the full Order amount will be refunded to the User’s Wallet.
7.2. Partial Orders. If an Order is partially completed and then canceled or fails to complete in full, the User will receive a refund to their Wallet proportional to the undelivered portion only. The delivered portion is non-refundable.
7.3. Wallet-Only Refunds. All refunds are issued exclusively to the User’s Wallet balance on the Platform. Refunds will not be issued to external payment methods, bank accounts, cards, or any channel outside the Platform.
7.4. Non-Refundable Situations. Refunds will not be issued where:
- The User provided incorrect, invalid, or inaccessible links, usernames, or targets.
- The User’s Third-Party Platform account is set to private, suspended, or otherwise restricts delivery.
- A drop in count occurs after successful delivery due to Third-Party Platform actions, algorithm changes, or the natural behavior of delivered accounts, on a Service with no stated refill guarantee.
- The Order has been fully delivered as described in the service listing.
- The User’s account has been suspended or terminated for violation of these Terms.
- The User failed to complete verification requested by the Company or by Paystack, and the associated funds remain held by Paystack as a result.
7.5. Refund eligibility is determined at the sole discretion of the Company. The Company reserves the right to deny refund requests it considers abusive, fraudulent, or otherwise inconsistent with fair use, and is not obligated to provide a reason for denying a request.
8. Payments and Wallet
8.1. Users fund their Wallet through Paystack, the Platform’s payment processor. The Company reserves the right to add, modify, or remove available payment methods at any time.
8.2. The Wallet is a closed-loop, store-credit system. All payments are final once processed. The Company does not offer withdrawals, cashouts, or transfers of Wallet balances to external payment methods, bank accounts, or third parties, and Wallet balances cannot be transferred between accounts.
8.3. Wallet balances do not accrue interest and are not insured deposits. They represent prepaid service credit only.
8.4. In the event of account termination due to violation of these Terms, fraud, or abuse, any remaining Wallet balance will be forfeited.
8.5. Users in good standing retain access to their Wallet balance indefinitely, regardless of account activity or inactivity.
8.6. The Company reserves the right to investigate and reverse any Wallet credits resulting from payment fraud, chargebacks, or unauthorized transactions. Accounts credited through fraudulent means will be immediately suspended and balances forfeited.
8.7. If you initiate a chargeback or payment dispute for a legitimate transaction, your account will be immediately suspended, and the Company reserves the right to pursue recovery of all amounts owed.
8.8. Verification and Funds Held by Paystack. Paystack may, at its discretion, require identity or transaction verification before releasing funds to the Company, arising from fraud detection, transaction monitoring, or regulatory requirements. Where Paystack holds, freezes, or delays funds pending such verification, those funds remain in Paystack’s custody and are not in the possession or control of the Company. The Company is not liable for funds held, delayed, or forfeited by Paystack, and is not obligated to credit the User’s Wallet for such amounts. The User’s remedy in such situations is to resolve the matter directly with Paystack.
9. Prohibited Uses
You agree not to use the Platform for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms, including but not limited to:
- Using the Platform to promote, distribute, or facilitate illegal content or activity.
- Using the Platform in connection with harassment, bullying, defamation, or threats against any individual or entity.
- Attempting to gain unauthorized access to the Platform, its servers, databases, or other infrastructure.
- Using bots, scrapers, or automated tools to access the Platform.
- Exploiting bugs, vulnerabilities, or system errors for personal gain.
- Engaging in any activity intended to disrupt, degrade, or interfere with the Platform’s operation.
- Using the Platform to launder money, process fraudulent transactions, or facilitate financial crimes.
- Reverse engineering, decompiling, or disassembling any part of the Platform.
The Company reserves the right to determine, in its sole discretion, whether any use of the Platform constitutes a prohibited use.
10. Intellectual Property
10.1. All content, design, code, branding, logos, trademarks, and other intellectual property on the Platform is owned by or licensed to the Company and is protected under applicable intellectual property laws.
10.2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose and in accordance with these Terms.
10.3. You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from any part of the Platform without the Company’s prior written consent.
10.4. “GeTract” and all associated logos, service marks, and trade names are the exclusive property of the Company.
11. Third-Party Platforms
11.1. The Services involve interaction with Third-Party Platforms that the Company does not own or control.
11.2. Your use of Services targeting Third-Party Platforms is at your own risk. The Company is not responsible for any consequences arising from Third-Party Platform enforcement actions, including account suspensions, bans, content removal, or loss of followers or engagement.
11.3. You acknowledge that the use of social media marketing services may violate the terms of service of certain Third-Party Platforms. You assume full responsibility for any consequences resulting from your decision to use such Services.
11.4. The Company makes no representations regarding the compliance of its Services with any Third-Party Platform’s terms of service, community guidelines, or policies, and is not liable for any changes to Third-Party Platform policies, algorithms, or enforcement mechanisms that may affect service delivery.
12. Disclaimer of Warranties
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DELIVERED RESULTS WILL PERSIST OVER TIME.
13. Limitation of Liability
13.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, DAMAGE TO REPUTATION, OR ANY DAMAGES RESULTING FROM THIRD-PARTY PLATFORM ACTIONS.
13.2. THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses arising out of your use of the Platform, your violation of these Terms, your violation of any applicable law or third-party right, any dispute between you and a Third-Party Platform, or any content or information you submit through the Platform.
15. Account Suspension and Termination
15.1. The Company reserves the right to suspend, restrict, or terminate your account at any time, with or without notice, including for violation of these Terms, fraudulent or suspicious activity, a chargeback or payment dispute initiated against the Company, or activity the Company determines to be harmful to the Platform or its Users.
15.2. Upon termination due to violation of these Terms or fraudulent activity, any remaining Wallet balance will be immediately forfeited.
15.3. Sections 7, 8, 10, 12, 13, 14, 17, and 18 of these Terms shall survive termination of your account.
16. Privacy and Data
The Company collects, processes, and stores personal information in connection with your use of the Platform, as described in our separate [Privacy Policy]. By using the Platform, you consent to the collection and processing of your data as described there.
17. Dispute Resolution
17.1. Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact the Company and attempt to resolve the dispute informally for a period of at least thirty (30) days.
17.2. Arbitration. If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved through binding arbitration administered in accordance with the Arbitration and Conciliation Act (Cap A18, Laws of the Federation of Nigeria, 2004), or any successor legislation. The arbitration shall be conducted by a single arbitrator, and the seat of arbitration shall be Lagos, Nigeria.
17.3. Waiver of Class Actions. You agree that any dispute resolution proceeding will be conducted only on an individual basis, not as part of a class, consolidated, or representative action.
17.4. Notwithstanding the arbitration clause, either party may seek injunctive or equitable relief in the Federal High Court of Nigeria to prevent irreparable harm pending the outcome of arbitration.
18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any legal action not subject to arbitration shall be brought exclusively in the courts of the Federal Republic of Nigeria.
19. Modifications to Terms
The Company reserves the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Platform after any modification constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Platform.
20. General Provisions
- Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
- Entire Agreement. These Terms, together with the Privacy Policy and any other published policies, constitute the entire agreement between you and the Company.
- No Agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Company.
- Force Majeure. The Company is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, government actions, internet or telecommunications failures, Third-Party Platform outages, or cyberattacks.
21. Contact Information
For questions, concerns, or disputes related to these Terms, please contact us at:
GeTract Website: getract.com Email: support@getract.com WhatsApp: +1 765-792-6013
By using GeTract, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.